Madverse's refund policy depends on how much of the subscription term has elapsed and whether releases have already been distributed.
10.7.1 General policy
Subscription fees are generally non-refundable once a billing period has begun and distribution services have been used — i.e. once a release has been submitted and delivered to DSPs under that subscription.
10.7.2 Edge cases
- A duplicate or erroneous charge (e.g. a failed-then-retried payment that double-charged) is eligible for refund — contact support with the transaction details
- A subscription purchased but never used (no releases submitted) within a short window of purchase may be eligible for refund at Madverse's discretion — contact support to request this
10.7.3 How to request a refund
Submit a ticket through your dashboard or contact support directly, citing the specific charge and reason.
Source: MadDesk article 10.7 (10-7)